FAQ
Q /- Who is Bedroom Direct?
A /- Bedroom Direct is a 100% Australian owned and operated, innovative online, retail business based on Brisbane’s bayside at Capalaba in Queensland.
Q /- Why purchase factory direct from Bedroom Direct?
A /- Manufacturer Direct Prices: When you purchase bedding products from Bedroom Direct you will receive outstanding customer service, quality products and exceptional value for money. At Bedroom Direct we specialise in everything bedding, we only sell beds, mattresses, ensembles and bedding products. We DO NOT sell televisions, computers, lounges, whitegoods, blenders, toasters or coffee machines, nor do we have huge once off sales. At Bedroom Direct we will save you time and money EVERYDAY.
Q /- Why should I pay full price when I don’t have to?
A /- It is simple, there are NO middle men. Bedroom Direct does not belong to a franchise brand so you don’t pay franchise fees nor do you contribute towards inflated showroom rents…so when you purchase from Bedroom Direct you will know that the quality of your mattress/bed will suit you and your family’s needs and budget.
Q /- When can I expect my product to arrive?
A /- At Bedroom Direct we process every order with 'Express in Mind' Brisbane Region: Same day/next working day delivery, Queensland: Five (5) to Seven (7) working days, Interstate: Same day/next working day dispatch.
Q /- What if the delivery arrives and I am not at home?
A /- No Problem, Bedroom Direct work within your guidelines, If you are not at home when we arrive, all mattresses and bedding products can be stored in an area of choice, securely placed at the address. We need to insure that the authorised owner of that product understand we are not held responsible for any theft or damaged items after the item has been delivered.
Q /- Can I pick up my product?
A /- Yes, you may Click 2 Collect, if you prefer to ‘pick up’ your product from our warehouse, All we request is that you inform one of our Team Members of a date and time that suites you.
Q /- What do I do with my old mattress? Can you take my old mattress away?
A /- Yes, "Dont lift a finger" we can take your old mattress/bed away and donate to a worthy charity on your behalf as part of our ‘Sweet Dreams Program’ where we support those a little less fortunate. T&C’s Apply